DWELLO MOBILE APPLICATION
PRIVACY POLICY
Last updated July 21, 2025
This privacy notice for Dwello App ("Company," "we," "us," or "our"), describes how and why we
might collect, store, use, and/or share ("process") your information when you use our services
("Services"), such as when you:
Download and use our mobile application (Dwello), or any other application of ours that links to
this privacy notice; or
Engage with us in other related ways, including any sales, marketing, or events.
Questions or concerns? Reading this privacy notice will help you understand your privacy rights
and choices. If you do not agree with our policies and practices, please do not use our Services. If you
still have any questions or concerns, please contact us at ryanserrano61@gmail.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details
about any of these topics by using our table of contents below to find the section you are looking
for.
What personal information do we process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with Dwello App and the Services, the
choices you make, and the products and features you use.
Do we receive any information from third parties? Yes. We do receive information from third parties.
In what situations and with which parties do we share personal information? We may share
1information in specific situations and with specific third parties.
How do we keep your information safe? We have organizational and technical processes and
procedures in place to protect your personal information. However, no electronic transmission over the
internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise
or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law
may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We
will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
21. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us.
3In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining
information about us or our products and Services, when you participate in activities on the Services, or
otherwise when you contact us. When accessing or using the Services, you may provide Personal Information
about yourself to us. “Personal Information” means information relating to a person that can be used to
identify that individual. This may include your name, address, telephone number, email address, age, gender,
religion, and professional information. Personal Information does not include: (1) anonymous information;
(2) any publicly available information about you or any other user; (3) information about you that is provided
by third parties; or (4) information that is posted to publicly accessible areas of the Services. Examples of
Personal Information we collect include information that you provide when you (a) create or update your
Dwello account, (b) communicate with us, (c) purchase services from us, (d) contact or recommend a real
estate agent or other user, and (e) submit recommendations or endorsements.
Application Data. If you use our application(s), we also may collect the following information if you choose
to provide us with access or permission:
Geolocation Information. We may request access or permission to track location-based
information from your mobile device, either continuously or while you are using our mobile
application(s), to provide certain location-based services. If you wish to change our access or
permissions, you may do so in your device's settings.
Mobile Device Access. We may request access or permission to certain features from your mobile
device, including your mobile device's camera, and other features. If you wish to change our access or
permissions, you may do so in your device's settings.
Push Notifications. We may request to send you push notifications regarding your account or certain
features of the application(s). If you wish to opt out from receiving these types of communications, you
may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s),
for troubleshooting, and for our internal analytics and reporting purposes.All personal information
that you provide to us must be true, complete, and accurate, and you must notify us of any changes
4to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your name or contact information) but may include
device and usage information, such as your IP address, browser and device characteristics, operating
system, language preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. The
information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance
information our servers automatically collect when you access or use our Services and which we
record in log files. Depending on how you interact with us, this log data may include your IP address,
device information, browser type, and settings and information about your activity in the Services
(such as the date/time stamps associated with your usage, pages and files viewed, searches, and other
actions you take such as which features you use), device event information (such as system activity,
error reports (sometimes called "crash dumps"), and hardware
settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or
other device you use to access the Services. Depending on the device used, this device data may
include information such as your IP address (or proxy server), device and application identification
numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
Location Data. We collect location data such as information about your device's location, which can
be either precise or imprecise. How much information we collect depends on the type and settings of
5the device you use to access the Services. For example, we may use GPS and other technologies to
collect geolocation data that tells us your current location (based on your IP address). You can opt
out of allowing us to collect this information either by refusing access to the information or by
disabling your Location setting on your device. However, if you choose to opt out, you may not be
able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with
you, for security and fraud prevention, and to comply with law. We may also process your information for
other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact With our
Services, including:
To send you marketing and promotional communications. We may process the personal
information you send to us for our marketing purposes, if this is in accordance with your
marketing preferences. You can opt out of our marketing emails at any time.
To deliver targeted advertising to you. We may process your information to develop and display
personalized content and advertising tailored to your interests, location, and more.
To determine the effectiveness of our marketing and promotional campaigns. We may process your
information to better understand how to provide marketing and promotional campaigns that are most
relevant to you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following
third parties.
We may need to share your personal information in the following situations:
6Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of
our business to another company.
When we use Google Maps Platform APIs. We may share your information with certain Google
Maps Platform APIs (e.g., Google Maps API, Places API). To find out more about Google’s Privacy
Policy, please refer to this link. We use certain Google Maps Platform APIs to retrieve certain
information when you make location-specific requests. This includes: Location; and other similar
information. A full list of what we use information for can be found in this section and in the
previous section titled "HOW DO WE PROCESS YOUR INFORMATION?". We obtain and store on
your device ("cache") your location. You may revoke your consent anytime by contacting us at the
contact details provided at the end of this document. The Google Maps Platform APIs that we use
store and access cookies and other information on your devices.
Business Partners. We may share your information with our business partners to offer you certain
products, services, or promotions.
Offer Wall. Our application(s) may display a third-party hosted "offer wall." Such an offer wall
allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for the
acceptance and completion of an advertisement offer. Such an offer wall may appear in our
application(s) and be displayed to you based on certain data, such as your geographic area or
demographic information. When you click on an offer wall, you will be brought to an external
website belonging to other persons and will leave our application(s). A unique identifier, such as
your user ID, will be shared with the offer wall provider in order to prevent fraud and properly
credit your account with the relevant reward.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We do not use cookies and other tracking technologies to collect and store your information.
We do not use cookies and similar tracking technologies (like web beacons and pixels) to access or store
information.
75. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or
other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete
or anonymize such information, or, if this is not possible (for example, because your personal information has
been stored in backup archives), then we will securely store your personal information and isolate it from any
further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical
security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed
to protect the security of any personal information we process. However, despite our safeguards and
efforts to secure your information, no electronic transmission over the Internet or information storage
technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Although we will do our best to protect your personal
information, transmission of personal information to and from our Services is at your own risk. You
should only access the Services within a secure environment.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
8We do not knowingly solicit data from or market to children under 18 years of age. By using the Services,
you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to
such minor dependent’s use of the Services. If we learn that personal information from users less than 18
years of age has been collected, we will deactivate the account and take reasonable measures to promptly
delete such data from our records. If you become aware of any data we may have collected from children
under age 18, please contact us at ryanserrano61@gmail.com.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your local data protection supervisory authority.
You can find their contact details here:
https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are located in Switzerland, the contact details for the data protection authorities are available here:
https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information,
which may be express and/or implied consent depending on the applicable law, you have the right to
withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using
the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
when applicable law allows, will it affect the processing of your personal information conducted in
9reliance on lawful processing grounds other than consent. If you have questions or comments about your
privacy rights, you may email us at ryanserrano61@gmail.com.
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-
Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data
about your online browsing activities monitored and collected. At this stage no uniform technology
standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently
respond to DNT browser signals or any other mechanism that automatically communicates your choice
not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we
will inform you about that practice in a revised version of this privacy notice.
10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your
personal information.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who
are California residents to request and obtain from us, once a year and free of charge, information about
categories of personal information (if any) we disclosed to third parties for direct marketing purposes and
the names and addresses of all third parties with which we shared personal information in the immediately
preceding calendar year. If you are a California resident and would like to make such a request, please
submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have
the right to request removal of unwanted data that you publicly post on the Services. To request removal of
such data, please contact us using the contact information provided below and include the email address
associated with your account and a statement that you reside in California. We will make sure the data is not
publicly displayed on the Services, but please be aware that the data may not be completely or
comprehensively removed from all our systems (e.g., backups, etc.).
10CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and;
(2) every individual who is domiciled in the State of California who is outside the State of California for a
temporary or transitory purpose.
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your
personal information.
What categories of personal information do we collect?
See below for an explanation of personal information we have collected in the past twelve (12) months:
Category Examples Collecte
d
A. Identifiers Contact details, such as real name, alias, postal
address, telephone or mobile contact number,
unique personal identifier, online identifier,
Internet Protocol address, email address, and
account name
YES
B. Personal
information categories
listed in the California
Customer Records
statute
Name, contact information, education,
employment, employment history, and financial
information
NO
11C. Protected classification
characteristics under California
or federal law
Gender and date of birth D. Commercial information
Transaction information, purchase history,
financial details, and payment information E. Biometric information Fingerprints and voiceprints F. Internet or other
similar network activity
Browsing history, search history, online behavior,
interest data, and interactions with our and other
websites, applications, systems, and
advertisements
G. Geolocation data Device location H. Audio, electronic,
visual, thermal,
olfactory, or similar
information
Images and audio, video or call recordings
created in connection with our business activities
I. Professional or
employment-related
information
Business contact details in order to provide you
our Services at a business level or job title, work
history, and professional qualifications J. Education
Information
Student records and directory information K. Inferences drawn
from other personal
information
Inferences drawn from any of the collected
personal information listed above to create a
profile or summary about, for example, an
individual’s
preferences and characteristics
12
NO
NO
NO
NO
YES
YES
YES
NO
NOWe may also collect other personal information outside of these categories through instances where you
interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at ryanserrano61@gmail.com, or by referring to the contact details at the
bottom of this document.
If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized
agent does not submit proof that they have been validly authorized to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with third-parties, pursuant to a written contract
between us and each service provider. Each service provider is a for-profit entity that processes the
information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal
research for technological development and demonstration. This is not considered to be "selling" of your
personal information.
Dwello App has not disclosed or sold any personal information to third parties for a business or commercial
purpose in the preceding twelve (12) months. Dwello App will not sell personal information in the future
belonging to website visitors, users, and other consumers.
13Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal
information, we will respect your request and delete your personal information, subject to certain
exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right
to free speech, our compliance requirements resulting from a legal obligation, or any processing that may
be required to protect against illegal activities.
Depending on the circumstances, you have a right to know:
▪ whether we collect and use your personal information;
▪ the categories of personal information that we collect;
▪ the purposes for which the collected personal information is used;
▪ whether we sell your personal information to third parties;
▪ the categories of personal information that we sold or disclosed for a business purpose;
▪ the categories of third parties to whom the personal information was sold or disclosed for a business
purpose; and
▪ the business or commercial purpose for collecting or selling personal information.
Right to be informed — Request to know
In accordance with applicable law, we are not obligated to provide or delete consumer information that is
de-identified in response to a consumer request or to re-identify individual data to verify a consumer
request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
14We will not discriminate against you if you exercise your privacy rights.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about
whom we have the information in our system. These verification efforts require us to ask you to provide
information so that we can match it with information you have previously provided us. For instance,
depending on the type of request you submit, we may ask you to provide certain information so that we can
match the information you provide with the information we already have on file, or we may contact you
through a communication method (e.g., phone or email) that you have previously provided to us. We may also
use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make
the request. To the extent possible, we will avoid requesting additional information from you for the
purposes of verification. However, if we cannot verify your identity from the information already
maintained by us, we may request that you provide additional information for the purposes of verifying your
identity and for security or fraud-prevention purposes. We will delete such additionally provided
information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict
the processing of the information.
You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny
a request from an authorized agent that does not submit proof that they have been validly authorized to
act on your behalf in accordance with the CCPA.
You may request to opt out from future selling of your personal information to third parties. Upon
receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later
than fifteen (15) days from the date of the request submission.
15ryanserrano61@gmail.com, or by referring to
To exercise these rights, you can contact us by email at the contact details at the bottom of this document. If you have a complaint about how we handle your
data, we would like to hear from you.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
"Revised" date and the updated version will be effective as soon as it is accessible. If we make material
changes to this privacy notice, we may notify you either by prominently posting a notice of such changes
or by directly sending you a notification. We encourage you to review this privacy notice frequently to be
informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at ryanserrano61@gmail.com mail to:
or by
Dwello App
11617 Leapwood Place
Austin, TX 78759
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT
FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal
information we collect from you, change that information, or delete it. To request to review, update, or delete
your personal information, please submit a request form by contacting us at ryanserrano61@gmail.com.